Refund policy
60-Day No-Questions-Asked Refund Policy
At Lumié, our mission is to provide you with high-quality products. We believe in the effectiveness of our products, and we trust our customers to make the most of their purchase. Over the years, we’ve noticed something remarkable: less than 1% of our customers ever claim our money-back guarantee. This trust and satisfaction have inspired us to make our refund process as simple and seamless as possible.
If, for any reason, you’re not completely satisfied with your order and don’t experience the benefits you were hoping for, we’re here to make it right. With our 60-day no-questions-asked refund policy, you can shop confidently, knowing that your investment is risk-free.
Why We Trust You
When we first launched our money-back guarantee, it included a few requirements like proof of use or product returns. However, we quickly realized that most of our customers are genuinely invested in their well-being and trust us to deliver on our promises. That’s why we’ve removed all unnecessary barriers to make this policy straightforward. We trust you to have tried the product, and we stand by your decision if it doesn’t work for you.
What Our Refund Policy Covers
- Full Refund: If you’re not happy with the results, we’ll refund the full purchase price, including shipping costs.
How to Request a Refund
- Act Within 60 Days: Ensure your request is submitted within 60 days of receiving your order. This period gives you plenty of time to test the oil and see the results for yourself.
- Contact Us Directly: Email our friendly customer support team at info@lumieparis.com. Include your order number, and that’s it—no need to explain or provide proof of use.
- Fast and Hassle-Free Process: Once we receive your email, we’ll process your refund as quickly as possible.
What Happens Next?
We’ll confirm your refund request and issue your full refund within a few business days. There are no hoops to jump through, no questions asked, and no stress. This policy is all about making your experience with us completely worry-free.
Why Choose Lumié?
At Lumié, we’re not just selling beauty products—we’re building a community of individuals dedicated to better health and well-being. Our no-questions-asked refund policy is just one of the ways we demonstrate our commitment to your satisfaction and trust.
Experience the difference with zero risk.